There can be different reasons to why the music temporarily stops on your Soundtrack Player. Follow these 4 quick steps to fix the problem right away.


1. Restart the box

Unplug the power cable and then plug the cable back in. If your box has a power button, hold it for three seconds and make sure the blue light is switched on.


2. Check the cables

Check that the following cables are plugged in:

  • Power cable
  • Network cable
  • Audio cable


3. Check your Internet connection

If possible, plug in the network cable into a computer. If you can’t access the Internet from your computer, that is probably why the music stopped. Troubleshoot your Internet connection.


4. Plug in a pair of headphones

If possible, unplug the audio cable and plug in a pair of headphones. If you hear music, please check your sound system. Remember to plug in the audio cable when you're done.


Need help?

Contact your Spotify Business admin to get help to troubleshoot Soundtrack Business as admin. Or contact us, and we'll gladly help you out.